Sunday, May 11, 2014

Worthless Product Warranty

Even I was surprised to read the warranty for a product I recently bought.  This product is a very high risk product (tends to crash easily when launched), so I understand the company not covering damage due to crashes, but their warranty is ridiculous.  I'm not sure their lack of warranty would stand up to the warranty protections under state law.

Here is the warranty (name of company changed to XYZ):

"XYZ guarantees this kit to be free from defects in both material and workmanship at the date of purchase . . . XYZ reserves the right to change or modify this warranty without notice."

No year-long warranty, not 90 days, not 30 days--you get a warranty on the day you purchase the item.  So what if you bought it online and its delivered 5 days later--Technically, you have no warranty what so ever, according to the terms of the company's warranty.  And, even if you did, they have the right to change it after you bought the item (although there are legal arguments against them doing so).

This warranty wasn't in "small print", but it was not on the box, it was only on the inside of the Instruction Manual.